We want you to be happy with your purchase from Purple Peacock. If something isn’t right, here’s how returns and refunds work.
Return Window
You may return most items within 30 days of the delivery date for a refund.
Condition Requirements
To be eligible for a return, items must be: - Unused and in the same condition you received them - In their original packaging, with any included tags or inserts
Items that show signs of use, installation, or damage caused after delivery are not eligible for return.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us within 30 days at info@puplepeacockllc.com or +1 (228) 264-8777 with your order number and a photo of the item. Purple Peacock covers return shipping costs for damaged or incorrect orders and will send a replacement or issue a full refund, your choice.
Return Shipping (Change of Mind)
For returns not related to damage or an incorrect shipment (for example, if an item simply isn’t what you expected), the customer is responsible for return shipping costs.
How to Start a Return
1. Email info@puplepeacockllc.com or call +1 (228) 264-8777 with your order number and the reason for return. 2. We’ll confirm eligibility and provide return instructions, including the return address. 3. Ship the item back in its original packaging. 4. Once we receive and inspect the returned item, we’ll process your refund.
Refunds
Approved refunds are issued to your original payment method. Please allow 5–10 business days for the refund to appear on your statement after we confirm receipt of the returned item, depending on your bank or card issuer.
Non-Returnable Items
Items marked as final sale, gift cards, and items damaged due to customer misuse are not eligible for return.
Exchanges If you’d like a different size, finish, or product, please start a return for the original item and place a new order — this is the fastest way for us to get the right item to you.
Questions
If you have any questions about a return, contact us at info@puplepeacockllc.com or +1 (228) 264-8777.